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Privacy Policy

We take your privacy seriously, and we want you to know how we collect, use, share and protect your information.

This Privacy Policy tells you:

  • What information we collect
  • How we use that information
  • How we may share that information
  • How we protect your information
  • Your choices regarding your personal information

This Policy applies to Biomechanical.com/shop.

We may post additional information if more details are needed to explain our privacy practices.

Information We Collect

Information You Give Us
We receive and may store any information you enter on our website(s) or give to us at our laboratory. For example, we collect information from you when you place an order, create an account, call us with a question, create a Wish List, write a review, or use many of our other services.

The information we collect from you includes things like:

  • Your name
  • Your mailing address
  • Your e-mail address
  • Your phone number
  • Your credit card number and other payment information
  • Demographic and lifestyle information, such as age, personal interests and product preferences

It may also include information you give us about other people, such as the name and address of a friend or colleague.

Information from Other Sources
We may also receive information about you from other sources, including third parties that help us update, expand and analyze our records and identify new customers.

Automated Information Collection
We collect information related to your interactions with our website(s) and apps to create a superior, personalized shopping experience, whether you are online or interacting with our laboratory staff. This information includes your IP address, browsing behavior while on our site, browser and device characteristics, and referring URLs. This information is collected and stored using a variety of common technologies, including various types of cookies, web beacons, and tags. These technologies may also allow us to identify you as a particular biomechanical.com customer when you visit our website(s), and to link your activities on our website(s) to your interactions with at our laboratory.

To help us understand and enhance our interactions with you, we may permit web analytics vendors and other providers to collect and process information on our websites using the technologies described above. We also may share personal information with those providers. We may have similar arrangements with interest-based advertisers. Interest-based advertising is covered in more detail below.

Location Information
Some of our websites and mobile applications may collect certain information such as the type of mobile device you're using or your specific location to help you search for one of our stores. To allow any application to identify your location, you must enable this functionality through your mobile device's settings to allow the use of technologies such as Wi-Fi, GPS signals, cell tower position, or other technologies. Biomechanical Services Inc. has no control over your device's settings.

Public Forums 
Our websites offer publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them.

How We Use the Information We Collect

We use the information we collect for things like:

  • Fulfilling orders and requests for products, services or information
  • Processing returns, exchanges and layaway requests
  • Tracking and confirming online orders
  • Confirming delivering of products
  • Marketing and advertising products and services
  • Conducting research and analysis
  • Establishing and managing your accounts with us
  • Communicating things like special events, sweepstakes, promotions and surveys
  • Identifying you on our websites and tailoring advertisements and offers to you (both on our websites and on other websites) based on your interactions with us in our stores and online
  • Facilitating interactions with biomechanical.com/shop and others, such as enabling you to e-mail a link to a friend
  • Operating, evaluating and improving our business

Data Retention
We will retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.

How We Share the Information We Collect

Biomechanical Services Inc. does not sell, rent or trade your personal information to third parties.

Biomechanical Services Inc. with biomechanical.com, biomechanical.com/shop, is associated Ped Negotium Inc., which operates tenderfeetshoes.com and tenderfeetshoes.com/shop, if you provide information to any of the businesses, stores or websites owned or operated by Biomechanical Services Inc. or Ped Negotium Inc, this information may be combined or shared among current or future corporate collaboration between these two entities, including affiliates and subsidiaries.

We may share your information with third parties to perform services on our behalf such as:

  • Fulfilling orders
  • Delivering packages
  • Servicing products
  • Sending marketing communications
  • Fulfilling subscription services
  • Conducting research and analysis
  • Applying for credit cards and processing credit card payments

Sometimes we may be required to share personal information in response to a regulation, court order or subpoena. We may also share information when we believe it's necessary to comply with the law. We may also share information to respond to a government request or when we believe disclosure is necessary or appropriate to protect the rights, property or safety of Biomechanical Services Inc., our customers, or others; to prevent harm or loss; or in connection with an investigation of suspected or actual unlawful activity.

We may also share personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event.

We may share personal information in connection with financial products or services related to our business such as private label credit cards. We may also share personal information in connection with co-branded product or service offerings. For example, when you supply financial information to Biomechanical Services Inc., we may share your that information with our banking service providers.

How We Protect the Information We Collect

Whether you are shopping online or over the phone with our laboratory, we use reasonable security measures to protect the confidentiality of personal information under our control and appropriately limit access to it. Biomechanical Services Inc. cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

We use a variety of information security measures to protect your online transactions with us. The Biomechanical Services Inc. websites use encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL protects information you submit via our websites such as ordering information, including your name, address and credit card number. Information you provide to our laboratory personnel over the phone or via fax does not traverse the public Internet.

Your Choices Regarding the Information We Collect

You may choose to:

  • Stop receiving marketing or promotional e-mails, direct mail, phone and mobile marketing communications
  • Update and correct your personal information
  • Cancel your account or request that we no longer use your information to provide you services
  • Request removal of your personal information from our blog or community forum

To do any of these, let us know by one of these methods:

  • Follow the directions in a marketing e-mail or direct mail or mobile communication that you receive from us
  • Call 1-800-942-2272 with your request and current contact information
  • Send an e-mail with your request and current contact information to:PrivacyManager@biomechanical.com
  • Send a letter with your request and current contact information to: 

    Biomechanical Services Inc.
    Attn: Internet Privacy Manager
    1050 W. Central Ave., Suite D
    Brea, CA 92821-2200

Interest-Based Advertising

We may use third-party advertising companies to display ads when you visit our websites or other sites on the Internet. These companies may collect information about your visits to this and other websites. We may also share personal information with these companies. In either case, the purpose is to provide ads about products and services that may be of interest to you.  
 
To learn more about interest-based advertising (also called behavioral advertising), visit www.aboutads.info
To opt-out of interest-based advertising, use Evidon's Global Opt-Out tool at www.evidon.com.. There is also a Profile Manager tool which allows you to manage your interest-based preferences used by ad networks, data aggregators and others.

Protecting Children's Privacy

We are committed to protecting children's privacy on the Internet and we do not knowingly collect personal information from children under the age of 13.

Links to Other Websites

Our websites link to other websites, many of which have their own privacy policies. Be sure to review the privacy policy on the site you're visiting.

Social Media Widgets

Our Web site includes Social Media Features, such as the Facebook Like button [and Widgets, such as the Share this button or interactive mini-programs that run on our site]. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Privacy Policy Updates

We may need to update our Privacy Policy as Biomechanical Services Inc. and our customers grow and evolve. If we make material changes, including any change in ownership or uses of your personal information, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective, as well as inform you of any choices you may have with respect to these changes.

California Privacy Rights

Pursuant to Section 1798.83 of the California Civil Code, residents of California have the right to request from a business, with whom the California resident has an established business relationship, certain information with respect to the types of personal information the business shares with third parties for direct marketing purposes by such third party and the identities of the third parties with whom the business has shared such information during the immediately preceding calendar year.

To request a copy of the information disclosure provided by Biomechanical Services Inc. pursuant to Section 1798.83 of the California Civil Code, please contact PrivacyManager@biomechanical.com

U.S.-EU Safe Harbor Framework

In the event Biomechanical Services Inc. Co., Inc. were to knowingly possess personal data from a European resident or business, it would comply with the U.S.- E.U. Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal data from the European Union member countries. Biomechanical Services Inc. Co., Inc. adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, please visit: http://export.gov/safeharbor.

If you have any complaints regarding our compliance with the Safe Harbor you should first contact us (as provided below). If contacting us does not resolve your complaint, you may raise your complaint with TRUSTe by Internet here, fax to 415-520-3420, or mail to TRUSTe Safe Harbor Compliance Dept., click for mailing address. If you are faxing or mailing TRUSTe to lodge a complaint, you must include the following information: the name of company, the alleged privacy violation, your contact information, and whether you would like the particulars of your complaint shared with the company. For information about TRUSTe or the operation of TRUSTe's dispute resolution process, click here or request this information from TRUSTe at any of the addresses listed above.

In all cases, Biomechanical Services Inc. Co., Inc. seeks to align its Privacy Policy regarding personal data with TRUSTe's program requirements including transparency, accountability and choice regarding the collection and use of your personal information. The TRUSTe program does not cover information that may be collected through downloadable software. The TRUSTe program covers only information that is collected through this website, www.Biomechanical.com/shop and does not cover information that may be collected behind the log in on our website.

If you have questions or complaints regarding our privacy policy or practices, please contact us at PrivacyManager@biomechanical.com. If you are not satisfied with our response you can contact TRUSTe here.

Have Questions?

If you have any questions about our Privacy Policy or practices, we'll do our best to answer them. Here's how to contact us:

Phone:
1-800-942-2272

Fax:
1-714-990-4060

E-mail:
PrivacyManager@biomechanical.com

Address:
Biomechanical Services Inc.
Attn: Internet Privacy Manager
1050 W. Central Ave., Suite D
Brea, CA 92821-2200